I upgraded our support incident handling system about 10 days ago. Unfortunately, I only discovered yesterday that it has failed badly, not only is it not handling support emails properly but it also dumped almost 5GB of garbage data onto our web host’s server, which has not gone down well.
I am working on fixing the problem at present but it may take a day or so before it’s up and running again. If you have sent us a support query in the last week or so and have not had a response, I apologize profusely. We will respond to your enquiry as soon as is humanly possible.
Update July 2, 2009: We have moved to a new support platform, (FogBugz, if you’re interested), which should mean that support is back to normal. We’re handling the support queries that have slipped through the cracks on a case by case basis. Please let me know if you have any problems with the new system, although hopefully you won’t really notice a difference. Please also let me know if you have a support issue that has not been responded to.