I upgraded our support incident handling system about 10 days ago. Unfortunately, I only discovered yesterday that it has failed badly, not only is it not handling support emails properly but it also dumped almost 5GB of garbage data onto our web host’s server, which has not gone down well.
I am working on fixing the problem at present but it may take a day or so before it’s up and running again. If you have sent us a support query in the last week or so and have not had a response, I apologize profusely. We will respond to your enquiry as soon as is humanly possible.
Update July 2, 2009: We have moved to a new support platform, (FogBugz, if you’re interested), which should mean that support is back to normal. We’re handling the support queries that have slipped through the cracks on a case by case basis. Please let me know if you have any problems with the new system, although hopefully you won’t really notice a difference. Please also let me know if you have a support issue that has not been responded to.
July 8th, 2009 at 7:31 am
Menu will not show on a live server. WFT?
July 8th, 2009 at 10:43 am
Hi Todd,
Please go to http://menumachine.com/contact and file a support incident.
July 21st, 2009 at 7:54 pm
Hi
Because I did change from GOLIVE to Dreamwaver I’m waiting and waiting and waiting for the new Menumachine. I’d like to be a betatester for the new version.
Regards
Hans
July 29th, 2009 at 1:48 am
Rob-
Just curious if there is any further update on the DW version of MM.
I know I’ve become dependent on it, but had to switch to DW, just couldn’t wait any longer.
August 16th, 2009 at 3:13 pm
I would like to be a beta tester for the new DW version if possible.
October 19th, 2009 at 2:38 am
I have your 1.7.4 verson of Menu Machine. I have moved from GoLive to Dreamweaver CS4 and I would like to upgrade MenuMachine ever if it is just beta version of the product. Therefore, if you could use another beta tester let be know.